Sirius Support and our distinct service delivery strategy began when our co-founders, Craig Mills and Peter Fernandez, met while working for a private equity firm in the United States. ESW Capital, the corporation for which they worked, was on a buying binge, acquiring financially troubled SaaS startups at a rate of at least one new company per week.

Craig and Peter oversaw various teams totaling 300+ FTE (working 100% remotely in a pre-COVID environment) at the height of the project, supporting an eclectic mix of 100+ unrelated software assets. They honed their capacity to attract exceptional support agents from all around the world, cross-train them to support numerous products, swiftly gather documents, and disseminate product and process information into a well-organized and simple-to-consume structure so agents can solve problems. There was a constant drive throughout the business to minimize the cost of service delivery while boosting customer satisfaction. This resulted in an attitude of continuous process improvement, ongoing agent training, and an established quality-first mindset. All of this was done to benefit ESW Capital and its portfolio companies.

  • Working from the comfort of your own home.

  • Working with a team of experts that will support you every step of the way.

  • Having a better work-life balance.

  • More time for your pet(s) :)

  • Work from anywhere (A chance to be a digital nomad!)

  • Bon-Bon Samaco / Philippines

    Customer Service Advocate | Quality Analyst

    “ Working at Sirius Support allows me more time for my family, especially considering the traffic in Manila. ”

  • Amro Walid / Egypt

    Software Engineer

    “ Great working environment. Love the people I'm working with. ”

  • Caitlyn Cheong / Malaysia

    Digital Education Consultant

    “ Working for Sirius Support has opened my eyes on the possibility of working from anywhere. GO DIGITAL NOMAD! ”

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Any, AR

Any, BZ

Any, CO

Any, EG

Any, MX

Any, MY

Any, PA

Any, PH

Any, TT

Madison, WI

Malaysia

Panama, PA

Philippines

South Africa

United States

Worldwide, worldwide

Our Team

  • Craig Mills

    CEO - Co Founder

  • Peter Fernandez

    COO - Co Founder

  • Karen Infantado

    Head of Customer Relations

  • Daniel Lima

    Head of IT

  • Noemi Tenedero

    Customer Support Specialist

  • Hamdi Rusli

    Business Development Executive